The Nigerian Electricity Regulatory Commission (NERC) has outline a clear step for resolving electricity supply and billing issues across the country.
The commission disclosed this on Tuesday via its official X platform, urging customers experiencing electricity challenges to follow established complaint channels to ensure prompt resolution.
According to NERC, the first point of contact for consumers should be their respective Distribution Company (DisCo) customer care units, which are responsible for handling technical faults, outages, metering concerns, and billing disputes.
The commission explained that where complaints remain unresolved, customers in states that have transitioned to a State Electricity Regulator (SER) should escalate their cases to the appropriate state authority.
For consumers in states without a state regulator, or those requiring further intervention, NERC directed them to contact its call centre for assistance.
Support lines provided by NERC includes: 0201 344 4331, 0908 899 9244 and complaints@nerc.gov.ng
The Commission reaffirmed its commitment to protecting electricity consumers and improving service delivery nationwide.
