The Kogi State Specialist Hospital (KSSH) in Lokoja has said it is strengthening the way it handles patient complaints, as part of a pledge to deliver quality, patient-centred care.

In a statement signed by its Information Officer, Umar Samuel Onotu, the hospital thanked the public for its trust and acknowledged that people expect a great deal from a health facility when they are ill or facing an emergency.

Management said its duty goes beyond treatment to receiving every patient with dignity and attending to them professionally, in line with medical ethics and standards that put patient welfare and safety first.

It said it has the manpower and facilities to manage a wide range of conditions within its scope of services, and that work to improve service delivery and patient experience is ongoing.

It also credited Governor Ahmed Usman Ododo’s administration for investing in the health sector and providing resources and an enabling environment for health workers, which it said is key to efficient and affordable care across the state.

The hospital admitted that patients and their relatives sometimes face difficulties or have concerns, and urged them to report these through the proper channels rather than let isolated incidents keep them from seeking care.

To that end, it has strengthened its Service Compact with All Nigerians (SERVICOM) mechanism, so that complaints are received and addressed promptly and used as feedback to improve services.

Patients, relatives and visitors with complaints, suggestions, observations or commendations can go to the SERVICOM Office in the Administrative Block or call the Public Relations Officer on 08036346020.

Management warned that it will not tolerate negligence, misconduct or indifference to patients’ needs, and expects all staff to work with diligence, compassion, professionalism and accountability.

“Every patient matters,” the hospital said, appealing to the public to keep faith in the institution and work constructively with management.