The Independent National Electoral Commission (INEC) has commenced a pivotal two-day Certified Technical Capacity-Building Workshop for SERVICOM Departmental Desk Officers (SDDOs), reaffirming its commitment to transparency, accountability, and citizen-focused service delivery.
The workshop, held in Enugu in collaboration with the SERVICOM Presidency Team, focuses on the review of the 3rd Edition of the Integrated Service Charter and the development of a Local Charter. It was convened with the approval and under the leadership of the INEC Chairman, Prof. Joash Amupitan.
The programme was formally declared open by the Director of Administration, Mr. Austin N. Orogbu, who delivered the opening remarks on behalf of the INEC National Commissioner, Prof. Sani Adams, and the Secretary to the Commission, Mrs. Rose Oriaran Anthony, both of whom were unavoidably absent.
In his address, Mr. Orogbu underscored the strategic importance of the workshop, stating, “We brought you here to demonstrate the seriousness the Commission attaches to this exercise.”
He also announced INEC SERVICOM’s recent recognition as the “Most Improved Parastatal Service Unit,” describing the accolade as a reflection of the Commission’s ongoing reforms. He urged desk officers to “think outside the box to ensure the workshop delivers meaningful and impactful outcomes.
”The Administrative Secretary of INEC Enugu State was represented by the Head of the Department of Voter Education and Publicity, Mr. Rex Achimie, who delivered a detailed welcome address on her behalf. He expressed appreciation to the SERVICOM Presidency Team for their sustained partnership and technical support.
Describing the workshop as timely and strategic, the address noted that credible elections go beyond robust legal frameworks and technological innovation. “They are equally dependent on efficient service delivery, responsiveness to stakeholders, and strict adherence to best administrative practices,” he said.
The workshop aims to align the Service Charter with INEC’s strategic objectives, incorporate stakeholder feedback, evaluate existing performance indicators, and identify areas requiring improvement. Expected outcomes include clearer service standards, enhanced institutional accountability, improved stakeholder satisfaction, and a more efficient service delivery framework.
This capacity-building initiative further reinforces INEC’s resolve, under the leadership of Prof. Joash Amupitan, to strengthen internal systems and processes—thereby deepening public trust, consolidating Nigeria’s democracy, and ensuring that every vote truly counts through excellence in service delivery.
